Great Plains Support: web sessions and remote access technology
Microsoft Dynamics GP ERP could be pretty efficiently supported remotely on the case by case basis and via such technologies as web session, remote desktop connection, VPN.
Great Plains is based on Microsoft technologies: .Net, SQL Server, Dexterity, SRS, Sharepoint and all these are hosted in Windows Server platform, where remote support is natural. Let’s review technologies and remote support options:
1. Application Consulting support, also referred as functional consulting. This is where you need help with GP functionality: entering and posting transactions, such as SOP invoices, POP receipts, GL transactions; master records creation: customer, vendor, employee; modules setup: AR, AP, Inventory, etc. This job could be efficiently done via such web session technologies as gotomeeting, that allow you to create efficient targeted training environment for remote GP functional consultant and your accounting personnel
Great Plains Development: Dexterity, VBA, eConnect, SQL ? highlights
Microsoft Dynamics GP, current version 10.0 as of June 2008 is pretty flexible platform if you are looking for modifications, custom modules programming, add-ons and extensions.
As many mid-size ERP GP has multiple customizing tools and you have to get some excurse into each one of them to select the best in your situation. Before rushing into modifications overview, please think through the fact, that GP is owned and supported by Microsoft Dynamics subdivision (former Microsoft Business Solutions) and as such you should expect it to be tightly linked with such Microsoft technologies as .Net, MS SQL Server, MS Office, Sharepoint, SRS (or SQL Server Reporting Services). Plus, you should know the history of GP design ? it was originally designed by Great Plains Software in earlier 1990th with popular shell IDE and programming language approach: Great Plains Dexterity (compare to SAP ABAP or Navision C/Side ? shells were believed to resolve computer platform dependence). Now is the time to review: